Overview

ESSENTIAL FUNCTIONS OF THE POSITION

Acts as a customer service representative for PARTA by answering phones, providing information, answering questions, directing calls, and scheduling rides in a courteous and friendly manner.  Demonstrates regular and predictable attendance.

Schedules rides for passengers, including general public rides, subscription rides, and contractual service client rides.  Receives requests for service by phone, fax or other means and schedules rides in accordance with contract, policy or procedure.

Provides information and responds to questions.  Explains services, such as fixed route, door-to-door and contract services; identifies location of bus stops and explains routes.  Evaluates and handles customer inquiries with sensitivity and makes suggestions as to best course of action; takes complaints in writing and completes complaint form.  Refers non-routine complaints or problems to supervisor or appropriate department.

Records customer information and schedules transportation using computer software.  Verifies and accurately records data on computer scheduling program, including passenger name, address, phone number, time of ride, fare, and other data as directed.  Reviews and adjusts routes to conserve time and resources, when possible.

Completes reports and logs on a daily, weekly, or monthly basis or as required; maintains files.  Takes proactive approach to completing tasks to ensure timely and efficient service delivery.  Communicates effectively both orally and in writing, and maintains effective working relationships with a variety of work-related contacts.

 

To apply for this job email your details to lwiley@partaonline.org

About Portage Area RTA

PARTA is committed to providing safe, dependable, courteous, and affordable transportation services that help Portage County residents meet their travel needs.