Direct Support Specialist

Full-Time II (35 hours/week)


SCHEDULE: Monday-Friday, Work schedule will vary depending on customer schedule.



Instruct, coach, support and supervise individuals in group work positions with outside employers

and/or within Portage Industries, Inc. Act as a liaison between individuals and Portage Industries,

Inc. providing feedback to support individuals’ continued success in the workplace. For individuals

that choose an activity-based day program, instruct, coach, support and supervise them in their

daily activities.



1. Instruct, supervise, support and assist individuals in group work placements, work assignments

within the organization and in community participation.

2. Assign individuals job duties based on abilities and demand.

3. Serve as a resource to individuals and employers to help individuals succeed in integration into

their work and community environments.

4. Work closely with individuals and customers to insure that services are performed correctly and

in a timely manner.

5. Provide relevant, individualized input that leads to developing the Individual Service Plan

(ISP). Work with staff that attend the meeting to provide input into the plan. Assure the input

reflects what is “important for” and “important to” the individual. The Support Specialist

accumulates this information from conversations and interactions with the individual over time

leading to a comprehensive understanding of the desired outcomes and activities the person wants to

accomplish a better life.

6. Deliver services authorized in the ISP. Assure understanding of the requirements of Providers

in the ISP. Assure other staff that may work with assigned individuals know how to deliver

appropriate services. Plan for and implement activities that lead to the individuals accomplishment

of their outcomes. Particular attention is required for specialized services that may be provided

for individuals with high medical needs and/or behavior supports.

7. Complete necessary information for daily documentation, meetings, incident reports, filing,

purchase orders, and any other required forms or logs as assigned. Possesses working knowledge and

be able to implement requirements of laws, rules and company policies, including but not limited to

U.S. Department of Labor, Ohio Department of Developmental Disabilities and Ohio Bureau of Worker’s

Compensation as applicable.

8. Complete and submit as instructed all required documentation in a manner that is legible,

accurate, timely, and inclusive of all required information, including documentation for services

that are funded by Medicaid and documentation for work completed by individuals under U.S.

Department of Labor regulations.

9. Develop and maintain working knowledge of rules related to Unusual Incidents and Major Unusual

Incidents and report in accordance with rules and agency policy. Position-holder may be involved

in problem-solving and corrective action related to these incidents

10. Attend and complete necessary training in accordance with agency requirements.

11. Represent Portage Industries, Inc. in a professional manner to customers, individuals and the


12. Must be able to take initiative and to work effectively with little supervision.

13. Maintains confidentiality of records and information.

14. Must maintain positive rapport in all interactions at any work site. Works cooperatively with

all service providers that are connected with individuals served. Takes direction from management

and works with management to continuously improve services at all work locations. Function as a

team leader in planning and implementing daily services. Support Specialist will assign and oversee

work on a daily basis.

15. Treat all individuals with dignity and respect, prioritize individual needs, and advocate for

people served.

16. Models attendance at work, involvement as a team player and other desirable worker traits.

17. Transport individuals as assigned and in accordance with agency policy.

18. Maintain required licensures and certifications as appropriate.

19. Perform duties in a safe manner and in such a way as to prevent injury to self or others.

20. Independent decision-making.

21. Perform related duties as required by management or the customer.

22. Complies with agency policies and procedures, COA regulations, federal and state requirements,

and educational/certification/registry requirements.

23. Other duties as assigned.




1. Must be a positive role model to individuals in all aspects of the job. Must be able to

maintain an effective and positive working relationship with individuals, motivating them to their

best performance. Display a positive attitude towards individuals, customers, programs and the

organization. Interact cordially and productively with a variety of people. Self starter and self


2. Position holder is expected to draw out the best in workers, positively representing their

skills and abilities in a workplace. Must be able to teach, coach and model desirable worker

traits. Assist in problem solving, ability to see issues that need to be addressed and find

solutions, skill in coordinating the efforts of people to accomplish a goal. Excellent

communication skills required.

3. Basic computer knowledge.

4. Basic high school level math and reading skills required. Submit required documentation and

meet job responsibility deadlines as assigned.

5. Ability to relate in a variety of business, industry and service environments. Must be able to

perceive what needs to be done and accomplish the task. Organizational, people and communication

skills are necessary to be successful in the position.

6. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability if


7. Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal

Identification & Investigation) if applicable.



Position-holder must hold or obtain an appropriate certificate issued by the Ohio Department

of Developmental Disabilities. Must maintain valid driver’s license.


PHYSICAL REQUIREMENTS: Will vary by assignment. Must be able to lift 50 pounds, bend,

twist, crouch and stoop.

About Family & Community Services, Inc.

As an employee at Family & Community Services you can make a difference. We need people just like you! From providing life’s basic needs – food, clothing and shelter – to counseling and mentoring services, F&CS has touched the lives of countless individuals. No one gets up in the morning and says “I want to have a career in non-profit”. Or maybe they do, it’s truly a calling. You are called to be a difference maker and here, at F&CS, you can make that difference.

The better the workplace experience you have, the better service to our programs and their clients. That’s why we believe in teamwork, continuing education, and dedication. By working together and supporting each other, we have created a culture of service and perseverance.