Job Type

Ravenna, OH • SSVF
Program Manager

Supportive Services for Veteran Families



Schedule:   Determined on a case by case basis



Provides oversight of office operations, staffing, and financial assistance.



1. Completes monthly, quarterly, and annual reports and statistics

2. Provides onboarding and ensures ongoing training for staff on best practice models in service delivery approach.

3. Manages daily program operations and supervises staff as appropriate.

4. Provides regular supervision, case oversight, and performance evaluation.

5. Provides direct service tasks as necessary in the absence of direct reports.

6. Understands HMIS system as it pertains to program reporting and outcomes and enters data as needed.

7. Models awareness and behaviors needed for growth and development among staff.

8. Develops relationships with key community partners.

9. Actively participates in SSVF Team meetings and coordination meetings for the purpose of program consistency, monitoring and effectiveness.

10. Participates in community-wide events promoting services for veterans

11. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

12. Other duties as assigned.

1. Demonstrated organizational, interpersonal, and communication skills

2. Willingness to learn and apply best practice models

3. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability if applicable; reliable transportation

4. Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation).


MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Social service coursework and minimum of five years working at a non-profit social service agency. Bachelor Degree in Social Work, Counseling, or related degree/experience preferred.



Experience working with at-risk populations (homeless, domestic violence, veteran populations, chemical dependency). Supervisory experience and working with veteran population preferred.

About Family & Community Services, Inc.

As an employee at Family & Community Services you can make a difference. We need people just like you! From providing life’s basic needs – food, clothing and shelter – to counseling and mentoring services, F&CS has touched the lives of countless individuals. No one gets up in the morning and says “I want to have a career in non-profit”. Or maybe they do, it’s truly a calling. You are called to be a difference maker and here, at F&CS, you can make that difference.

The better the workplace experience you have, the better service to our programs and their clients. That’s why we believe in teamwork, continuing education, and dedication. By working together and supporting each other, we have created a culture of service and perseverance.