Program Assistant
Job Details
Job Type

Ravenna, OH • Supportive Services for Veteran Families
Program Assistant

Supportive Services for Veteran Families



SCHEDULE: Full-time, determined on a case by case basis


GENERAL STATEMENT OF DUTIES: Contribute to program support throughout the SSVF service area by providing quality assurance in the areas of program compliance, communication, and training needs.



1. Ensures case files are organized, meets eligibility, and documentation requirements are in compliance with funding requirements.

2. Provides follow-up as necessary with SSVF staff to mitigate identified deficiencies or errors.

3. Assists program director to coordinate appropriate staff training needs.

4. Travels regularly to all program sites to review staff and operational needs; reports back to program supervisor for follow-up and support.

5. Inputs required data for the Homeless Management Information System (HMIS) database

6. Coordinates with case management providers to ensure HMIS data is accurate and up-to-date

7. Ensures consistent service delivery across the SSVF service area

8. Actively participates in regular team meetings for the purpose of program consistency, monitoring, effectiveness, planning and goal achievement

9. Participates in community-wide events promoting services

10. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

11. Other duties as assigned.

1. Demonstrated high level of organizational, interpersonal, and communication skills

2. Experience working with Excel and Microsoft Office

3. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability if applicable; reliable transportation

4. Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).


MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Bachelor Degree in Social Work, Counseling, or related degree preferred. High school diploma or equivalent required; minimum of two years’ experience in social services/military training may be used in lieu of.



Office administration and project implementation preferred. Knowledge of homeless, domestic violence, and veteran populations.

About Family & Community Services, Inc.

As an employee at Family & Community Services you can make a difference. We need people just like you! From providing life’s basic needs – food, clothing and shelter – to counseling and mentoring services, F&CS has touched the lives of countless individuals. No one gets up in the morning and says “I want to have a career in non-profit”. Or maybe they do, it’s truly a calling. You are called to be a difference maker and here, at F&CS, you can make that difference.

The better the workplace experience you have, the better service to our programs and their clients. That’s why we believe in teamwork, continuing education, and dedication. By working together and supporting each other, we have created a culture of service and perseverance.