Job Type

Ravenna, OH • Family & Community Services – SSVF
Outreach Specialist

SSVF – Portage County



SCHEDULE: Full time, determined on a case by case basis


GENERAL STATEMENT OF DUTIES: Answers veterans support line and conducts outreach for homeless and at-risk veterans.



1. Answers support line to conduct screening and provide advocacy and referrals to community resources for veterans in need

2. Travels to community locations where homeless and at-risk veterans congregate to ensure effective local outreach

3. Conducts program screening over phone or in person with veteran households to assist in determining program eligibility

4. Documents and records coordination meetings and provided outreach

5. Coordinates with veteran program staff to facilitate program placement

6. Works closely with the case management team to ensure seamless service delivery from outreach to program participation

7. Actively participates in regular SSVF Coordinating Team meetings for the purpose of program consistency, monitoring and effectiveness

8. Provides crises intervention as appropriate

9. Participate in community-wide events promoting services for veterans.

10. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

11. Other duties as assigned.

1. Demonstrated organizational, interpersonal, and communication skills

2. Willingness to learn and apply best practice models as appropriate

3. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability if applicable; reliable transportation

4. Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation).


MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: High School Diploma or equivalent required, college coursework preferred


MINIMUM EXPERIENCE REQUIREMENTS: Experience with the issues of homelessness, domestic violence, chemical dependency, mental health preferred. Experience working with veterans preferred.

About Family & Community Services, Inc.

As an employee at Family & Community Services you can make a difference. We need people just like you! From providing life’s basic needs – food, clothing and shelter – to counseling and mentoring services, F&CS has touched the lives of countless individuals. No one gets up in the morning and says “I want to have a career in non-profit”. Or maybe they do, it’s truly a calling. You are called to be a difference maker and here, at F&CS, you can make that difference.

The better the workplace experience you have, the better service to our programs and their clients. That’s why we believe in teamwork, continuing education, and dedication. By working together and supporting each other, we have created a culture of service and perseverance.