Job Type

Akron, OH • Family & Community Services – SSVF
Housing Navigator (HUDVASH)

Summit & Surrounding Counties

Supportive Services for Veteran Families




SCHEDULE: Full-time, determined on a case by case basis



The Housing Navigator is responsible for coordinating with homeless veteran programs, building and maintaining relationships with landlords in the community, and assisting veteran households in securing safe and affordable housing.



1. Coordinates with SSVF, GPD, and HUD-VASH teams in order to strengthen capacity to house homeless veterans.

2. Build and establish working relationships with landlords to assist in locating appropriate housing for individuals and families experiencing homelessness.

3. Learn local public housing authorities housing quality standard requirements and approval processes.

4. Conduct Housing Habitability / Housing Quality Standard inspections as needed.

5. Develops outreach materials and agreements with landlords that will provide rental units to help individuals and families experiencing homelessness access and maintain permanent housing.

6. Match prospective tenant with appropriate rental housing within the pool of rental units recruited.

7. Coordinate with both the landlord and prospective tenant to secure appropriate housing.

8. Maintain landlord relationships and keep current database of landlord contacts and available properties in the community.

9. Assist housing case managers with coordination of financial assistance to ensure clients obtain permanent housing.

10. Become active in the housing community to identify housing and conducting tenant and landlord education trainings.

11. Advocates for homeless veterans to overcome housing barriers.

12. Actively participates in weekly regular team meetings with HUD VASH for the purpose of program consistency, monitoring and effectiveness.

13. Actively assists Veterans in obtaining needed documentation to apply for HUD VASH Voucher and housing applications.

14. Provides crises intervention as appropriate

15. Applies best practice models in service delivery approach

16. Participates in community-wide events promoting services

17. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

18. Other duties as assigned.

1. Knowledge of human service community

2. Knowledge of Landlord/Tenant Laws and Regulations

3. Knowledge of “Housing First Approach”

4. Demonstrated organizational, interpersonal, and communication skills

5. Willingness to learn and apply best practice models as appropriate

6. Excellent verbal and written skills

7. Knowledge of Excel and Microsoft Office

8. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability if applicable; reliable transportation

9. Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation).


MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: High School Diploma or GED required. Bachelor Degree in Social Work, Counseling, or related degree preferred.



Experience working in social service setting with homelessness, domestic violence, and veteran populations. Minimum of two years experience in human services preferred.

About Family & Community Services, Inc.

As an employee at Family & Community Services you can make a difference. We need people just like you! From providing life’s basic needs – food, clothing and shelter – to counseling and mentoring services, F&CS has touched the lives of countless individuals. No one gets up in the morning and says “I want to have a career in non-profit”. Or maybe they do, it’s truly a calling. You are called to be a difference maker and here, at F&CS, you can make that difference.

The better the workplace experience you have, the better service to our programs and their clients. That’s why we believe in teamwork, continuing education, and dedication. By working together and supporting each other, we have created a culture of service and perseverance.