Job Type

Kent, OH • Miller Community House & Veteran’s Freedom House

Senior Social Service Worker

Miller Community House/Veteran’s Freedom House

Full-Time,  $38,000/year


SCHEDULE: Flexible, to include some evenings/weekends; on-call duties


GENERAL STATEMENT OF DUTIES: The Senior Social Service Worker will be responsible to the Program Manager of the locality they are employed in. They will be expected to work within the policies and procedures of Family & Community Services, Inc., and work toward the maintenance of good service standards and professional practices. To work toward the provision of a plan and stimulating environment for residents.



1. Oversee day-to-day operations of the facility in absence of Program Manager.

2. Assist in the development of policies and procedures under the direction of the Program Manager.

3. Maintain staff schedule and approve shift-changes for social service assistants in coordination with Program Manager.

4. Assist in completing billing and payroll for the facility and staff as need

5. Attend meetings, trainings, and conferences as requested.

6. To maintain all records and logs.

7. To provide staff support when on-call

8. To assist in providing coverage for open shifts and call offs when on-call.

9. To undertake risk assessments according to policies and procedures.

10. To assist in the initiation, development, and oversight of new aspects of service provision including use and access to ordinary community facilities.

11. Provide direct supervision to local social service assistants.

12. Supports Case Manager and their duties in their absence and/or as needed

13. Assist with provision of a wide range of practical, personal, social, and general care services for residents.

14. Undertake comprehensive assessments of a resident’s needs and to develop an appropriate support plan with the resident, as needed.

15. To undertake monitoring and reviewing of the agreed support plan according to the changing needs of the resident, as needed.

16. To promote resident involvement by maximizing participation in the decision-making process within the services, as needed.

17. To communicate and liaise with various agencies (e.g. Department of Veterans Affairs, Veterans Services Commission, Probation Services, Housing Authority, Landlords, Department of Jobs and Family Services, Legal and Consumer Credit Organizations).

18. To accompany residents to appointments with any of the above agencies if necessary.

19. Collects, provides and updates required data for the HMIS database, as needed

20. Participates in community-wide events promoting services.

21. To promote anti-discriminatory practice ensuring that no veteran resident is discriminated against on the grounds of race, class, gender, religious beliefs, disability, or sexual orientation.

22. To apply Housing First, Trauma Informed Care, Harm Reduction principles and to use Motivational Interviewing, and De-escalation Techniques as appropriate.

23. To provide a level of support necessary to ensure all residents experience an improved quality of life (e.g. leisure facilities, social skills, enabling informed choices, and therapeutic skills).

24. To operate within the existing social service assistant system.

25. To be able to adapt to the environment you are working in, this could be part of a team or own initiative in a variety of settings.

26. To foster positive working relationships with other staff members.

27. Help Program Manager, staff, and residents maintain up-to-date knowledge of internal fire regulations and procedures and any other emergency procedures ensures health and safety standards are maintained.

28. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

29. Other duties as assigned.

1. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.

2. Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation).

3. Ability to model open communication, fair and equitable treatment, and display caring and compassion.

4. Excellent in-person, phone, email and written communication skills for team members and clients, even in stressful situations

5. Knowledge of community services.

6. Must be able to obtain CPR/First Aid certification.

7. Must possess Microsoft Word skills.

8. Must have reliable transportation and a phone.


MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: High School Diploma or GED required.  Bachelor’s degree or pursuing a degree in social work and/or related field preferred.  CPR/First Aid Certification preferred.


MINIMUM EXPERIENCE REQUIREMENTS: Experience working in crisis intervention preferred.

About Family & Community Services, Inc.

As an employee at Family & Community Services you can make a difference. We need people just like you! From providing life’s basic needs – food, clothing and shelter – to counseling and mentoring services, F&CS has touched the lives of countless individuals. No one gets up in the morning and says “I want to have a career in non-profit”. Or maybe they do, it’s truly a calling. You are called to be a difference maker and here, at F&CS, you can make that difference.

The better the workplace experience you have, the better service to our programs and their clients. That’s why we believe in teamwork, continuing education, and dedication. By working together and supporting each other, we have created a culture of service and perseverance.